FixJob

Privacy Policy

This policy explains how FixJob handles personal information when you use our mobile application and related services on iOS or Android.

Effective date: 4 October 2026 Last updated: 4 October 2026

1. Overview

FixJob ("FixJob", "we", "us", or "our") connects customers with service professionals ("workers"). This Privacy Policy applies to the FixJob mobile app, the FixJob service, and support interactions relating to the app.

No sale of personal dataWe do not sell your personal information or use it for cross-app advertising.
No background trackingThe app requests location only while you are using location-dependent features.
You stay in controlYou may manage permissions, update information, and request account deletion.

2. Information we collect

Depending on whether you use FixJob as a customer or worker and which features you choose, we may collect the following:

Category Examples Why we need it
Account and contact information Name, email address, phone number, account ID, referral code, role, and authentication information. Create and secure your account, identify you, communicate with you, and manage referrals.
Profile and professional information Profile photo, service categories, skills, business name, business description, company address, gallery images, working schedule, and availability. Display and manage worker profiles, match customers with workers, and schedule services.
Location information Precise or approximate coordinates, saved addresses, city, location nickname, and booking/job address. Show nearby workers, save customer locations, support bookings and navigation, and calculate distance to jobs.
Booking and transaction records Requested service, customer and worker details, appointment date/time, booking status, price-related details, saved job location, reviews, reschedule activity, and QR verification events. Create and manage bookings, provide safety and verification features, resolve disputes, and maintain service history.
Worker finance information Invoices, expenses, amounts, descriptions, customer name and phone shown on an invoice, issue dates, and payment status. Provide worker finance and invoice features. PDF invoices are generated on your device before you choose to share them.
User content and support data Photos you select, reviews, descriptions, bypass reasons, and information you send when seeking support. Provide the feature you requested, keep the marketplace useful, and respond to support requests.
Device and notification information Push-notification token, operating system/platform, app version, and basic request information such as IP address and timestamps recorded by servers. Deliver booking notifications, maintain compatibility, secure the service, prevent misuse, and diagnose operational issues.

We receive information directly from you, automatically from your device when you grant a permission or use the service, from the other party to a booking, and from identity providers you choose to use.

3. Location information and sharing

FixJob does not request background location access and does not continuously track you. Location is requested when you use a location-dependent feature or, for a worker, when the Home screen refreshes.

If you grant location permission, the app may read your device's precise location:

  • to let customers choose or save a service location and find workers near that location;
  • to update a worker's current work location and calculate the distance to customer jobs;
  • to display maps, place search results, and directions; and
  • to attach the location you select to a booking.

Who can see location information?

A booking's saved job address or coordinates may be shown to the worker involved in that booking so the worker can assess distance and navigate to the job. Worker location is used to provide nearby-worker and distance features; we do not provide customers with a live, continuously updating worker location. Google may process map, place-search, and directions requests under its own privacy terms.

Your controls

You can deny or withdraw location permission in iOS or Android settings. You may also manually enter or select an address where that option is available. Disabling location may limit nearby-worker, current-location, job-distance, map, or navigation features. Saved locations can be edited or deleted in the app.

4. Google and Apple sign-in

You may sign in using Google or, on supported Apple devices, Sign in with Apple. When you choose one of these options:

  • the provider authenticates you and sends FixJob an identity token;
  • we may receive your provider account identifier, name, email address, and (for Google, where available) profile photo;
  • Apple may provide a private relay email address if you choose to hide your email; and
  • FixJob does not receive or store your Google or Apple password.

We use this data only to create, link, authenticate, and secure your FixJob account. Your use of the provider is also governed by the Google Privacy Policy or Apple Privacy Policy. Revoking access with the provider does not by itself delete your FixJob account; see Section 9.

5. Camera, QR codes, and photos

FixJob asks for camera access only when you choose to scan a referral QR code or a booking identity-verification QR code. QR scanning is performed through the camera view; we use the resulting code to complete the action you requested. FixJob does not use the camera for continuous monitoring.

The app asks for photo-library access only when you choose an image for a profile, business gallery, or related upload. We receive only the images you select or otherwise choose to upload. You can withdraw camera or photo permission in device settings, although scanning and image-upload features will then be unavailable. Where offered, you may type a referral code instead of scanning it.

6. How we use information

  • Provide, operate, personalize, and maintain FixJob.
  • Create and authenticate accounts, including social sign-in.
  • Connect customers and workers, display profiles, and manage saved workers and locations.
  • Create, update, verify, reschedule, complete, and review bookings.
  • Send service messages and push notifications about bookings, account activity, and important app updates.
  • Provide calendars, invoices, expenses, referrals, support, and safety features.
  • Protect users, prevent fraud or misuse, enforce our terms, and comply with law.
  • Debug, maintain, and improve reliability and performance.

We do not use precise location for advertising. We do not use your data to track you across apps or websites owned by other companies for targeted advertising.

7. How we disclose information

We disclose information only as needed for the purposes described above:

  • Between customers and workers. We share relevant profile, contact, booking, schedule, review, verification, and job-location details so the parties can request and perform a service. Public worker profiles may be visible to FixJob customers.
  • Service providers. Vendors process data for hosting, authentication, maps and place search, file storage, push notifications, infrastructure, and support on our behalf. These include Google services such as Google Sign-In, Google Maps Platform, and Firebase Cloud Messaging, and Apple services such as Sign in with Apple and Apple Push Notification service on iOS.
  • At your direction. The app may open another app or service when you choose to share a referral QR image, export an invoice, contact support, or launch directions. The receiving app's own privacy terms then apply.
  • Legal and safety reasons. We may disclose information when reasonably necessary to comply with law, lawful process, or regulatory requests; protect rights, safety, and property; or investigate fraud and abuse.
  • Business change. Information may be transferred as part of a merger, financing, reorganization, acquisition, or sale of assets, subject to appropriate safeguards and applicable law.

We do not sell or rent personal information. We do not share personal information with third parties for cross-context behavioral advertising.

8. Your choices and rights

Subject to applicable law, you may ask to access, correct, receive a copy of, restrict, object to the processing of, or delete your personal information. You may also:

  • update available account, profile, schedule, and saved-location information in the app;
  • manage location, camera, photo, and notification permissions in device settings;
  • stop push notifications through device settings; and
  • disconnect Google or Apple authorization through the relevant provider's settings.

We may need to verify your identity before completing a privacy request. Where applicable, you may complain to your local data-protection authority, and you will not be discriminated against for exercising a privacy right.

9. Data retention and account deletion

We keep personal information while your account is active and for as long as reasonably necessary to provide FixJob, complete bookings, maintain transaction and safety records, resolve disputes, enforce agreements, prevent fraud, and meet legal, tax, accounting, or regulatory requirements. Retention periods vary by the type of data and the reason it is held. When data is no longer needed, we delete or anonymize it.

Request account and data deletion

You may initiate deletion by emailing FixJob Support from the email address associated with your account. Use the subject “FixJob Account Deletion” and include the phone number or email used for the account. We may ask for limited additional information to verify ownership.

Request account deletion

Deleting the app does not delete your account. After a verified request, we delete or de-identify account data unless retention is required for legal compliance, fraud prevention, safety, disputes, or legitimate record-keeping. Data may remain temporarily in encrypted backups until those backups cycle out.

10. Security and international processing

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including authenticated access and encrypted network connections. No electronic transmission or storage method is completely secure, so we cannot guarantee absolute security. Keep your credentials confidential and contact us if you believe your account has been compromised.

FixJob and its service providers may process information in countries other than your own. Where required, we use appropriate measures intended to protect personal information during international transfers.

11. Children's privacy

FixJob is not directed to children who are below the minimum age at which they may consent to data processing in their location, and we do not knowingly collect their personal information without required authorization. If you believe a child has provided personal information improperly, contact us so we can review and delete it where required.

12. Changes to this policy

We may update this Privacy Policy to reflect changes to FixJob, our practices, or legal requirements. We will post the revised policy and update the “Last updated” date. If a change materially affects your rights, we will provide additional notice when required.

13. Contact us

For privacy questions, rights requests, complaints, or account-deletion requests, contact:

FixJob Privacy Support
Email: info.gsentry@gmail.com
Phone: +94 74 011 1169

Please do not send passwords, identity tokens, or other sensitive authentication information by email.